Irene Helms, APRN, FNP-BC

Patient Satisfaction Survey

Overall Satisfaction
4.7 out of 5
153 Ratings
20 Comments

Photo of Irene HelmsBoard-Certified Family Nurse Practitioner, Certified DOT Examiner

EDUCATION

Masters of Science in Nursing: University of South Carolina, Columbia, SC
Bachelor of Science in Nursing: Queens University, Charlotte, NC
Associate Degree in Nursing: Central Piedmont Community College, Charlotte, NC

URGENT CARE SERVICES

  • Walk-in and same day appointments
  • Flu-like symptoms and colds
  • Respiratory and sinus infections
  • Sore throat and ear aches
  • Abdominal pain
  • Sprains, strains and lacerations
  • Sports, camp and school physicals

OCCUPATIONAL MEDICINE SERVICES

  • Employment physicals, including DOT physicals
  • Worker’s Compensation exams
  • On-site drug and alcohol testing

SPECIAL SERVICES

  • On-site laboratory
  • On-site x-ray

ARE YOU A NEW PATIENT?

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Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.8
Provider showed concern
4.8
Friendliness/courtesy of CP
4.8
CP spoke using clear language
4.7
Provider explained things clearly
4.7
Provider included you in decisions
4.7
Patients' confidence in CP
4.7
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Oct 6, 2020
The care provider, Irene Helms NP, did not give me any instructions about the medication she ordered. I to read the information that came with it. Also her instructions to the Pharmacy did not specify how many days I was to use it.
Sep 22, 2020
Dr. Helms is the very best. She listens to patients and takes time to explain the medication she is prescribing for you.
Sep 22, 2020
So glad Piedmont West has good available hours. All personnel are very helpful and friendly.
Sep 22, 2020
Have never had a bad experience at Piedmont West Urgent Care.
Sep 8, 2020
I was very pleased with the entire visit...waiting area was extremely clean and also the exam room. Staff was very nice.
Sep 7, 2020
I felt very comfortable entering the building because of the precautions being taken
Sep 7, 2020
I came for a yearly CDL physical without all the information needed(C-Pap download) and the doctor explained throughly what was needed and steered me in the right direction to obtain it. very grateful for the help.
Sep 7, 2020
very good system for moving patients safely through the health care process
Aug 20, 2020
Everyone was Excellent and set my mind at ease, bc I was a wreck when I got there crying ,scared, They all took time to comfort me and lift my spirits, I'm Thankful for all they do:)
Aug 20, 2020
They took time to answer all my questions and concerns and done great job and really care about us patients bc I and others when we come there were scared and they help you relax and comfort you....
Aug 6, 2020
probably one of the best experiences I've had in this type setting.
Aug 2, 2020
I was a walk in patient after a fall. Ms. Helms did an excellent job of assessing my condition and arranging my transfer to the Piedmont ER.
Jul 27, 2020
discussed how she wanted to treat infection. made me aware of side effects of strong antibiotics due to my sensitivity to others. discussed underlying health concerns. showed respect and compassion
Jul 17, 2020
So glad i got to see a female doctor!!!!!!! I will only go back to her!!!!! She was wonderful!!!!!!!!!
Jun 12, 2020
Irene Helms is the very best. I trust her completely. she cares, she listens, and she does everything in her power to help me.
Jun 6, 2020
this is one of the best experiences I've ever had
Apr 12, 2020
I appreciated the measures taken upon entrance with regards to our health & safety.
Mar 26, 2020
Love Ms Irene, have seen her before. she is kind and understanding and listens to me the patient.
Mar 19, 2020
I have used this urgent care before & always things move quickly & in a professional manner. There was a lot of people in & out the day that I went, which slowed time waiting down.
Mar 19, 2020
I think this is the first time that I had the NP. I was so pleased with her. As I rated her above, she made me feel so at ease. Just about everyone who goes to a doctor is nervous, so was I but she ease my fears.