Irene Helms, APRN, FNP-BC

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
110 Ratings

Photo of Irene HelmsBoard-Certified Family Nurse Practitioner, Certified DOT Examiner


Masters of Science in Nursing: University of South Carolina, Columbia, SC
Bachelor of Science in Nursing: Queens University, Charlotte, NC
Associate Degree in Nursing: Central Piedmont Community College, Charlotte, NC


  • Walk-in and same day appointments
  • Flu-like symptoms and colds
  • Respiratory and sinus infections
  • Sore throat and ear aches
  • Abdominal pain
  • Sprains, strains and lacerations
  • Sports, camp and school physicals


  • Employment physicals, including DOT physicals
  • Worker’s Compensation exams
  • On-site drug and alcohol testing


  • On-site laboratory
  • On-site x-ray


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Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Friendliness/courtesy of Care provider
Likelihood of recommending Care provider
Care provider efforts to include in decisions
Care provider explanations of prob/condition
Care provider concern for questions/worries
Patients' confidence in Care provider
Care provider spoke using clear language


Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Dec 10, 2019
I did not have an appointment, I was a walk in and I was taken to a room inside of 10 minutes, very short wait time, but it was not busy that day.
Dec 10, 2019
My care provider was a NP, she seems to be on top of her game.
Nov 10, 2019
mrs. Helms was very thorough and professional.
Oct 24, 2019
Irene was very warm and very down to earth and made things happen.
Oct 10, 2019
although very sick they answered all my questions and make sure I receive the best treatment possible I was very satisfied
Oct 10, 2019
I will always go back and request dr. Irene Helns if possible.
Oct 10, 2019
the entire experience was very well
Oct 10, 2019
doctor answered all my questions to my satisfaction
Oct 10, 2019
Piedmont Urgent Care is always my first choice
Oct 10, 2019
I'm totally confident in their service and their responsibilities
Oct 3, 2019
*Ms. Helms saw me twice as I was very sick. She is kind and knowledgeable. I would request to see her again.
Sep 26, 2019
had a very good experience
Sep 22, 2019
good. quick visit for urgent care !
Sep 22, 2019
very good and friendly
Aug 28, 2019
very fast and pleasant experience.
Aug 18, 2019
We were given special attention as soon as we entered the reception area.
Aug 18, 2019
Both the NP and the doctor were thorough and easily understood in the explanations and recommendations.
Aug 18, 2019
The receptionist was very helpful in my completion of the questionnaires and updating of the required forms.
Aug 18, 2019
It's a comfort to know that in time-sensitive situations we have this urgent care facility available for our use.
Aug 8, 2019
Irene is fabulous. Very concerned attentive to what I was describing. Very comforting
Aug 6, 2019
I was able to get in on very short notice. It was critical I had my DOT exam as mine was expiring in a day.
Aug 6, 2019
Whole process complete in about an hour.
Aug 6, 2019
She asked questions about my questionnaire then listened as I explained the issues, most doctors today have a 3 second attention span when listening.
Jul 18, 2019
Very good experience.
Jun 3, 2019
I had no appointment ...I needed wound treatment ASAP and was there for "urgent" care...I waited no longer than 30 min. and was seen by the doctor promptly...A very good experience!
Jun 3, 2019
Very good experience...very personable and professional help for my ailment
May 20, 2019
I am grateful that she recognized the urgency of my condition and quickly ordered urgent imaging to identify the issue. She followed-up with me immediately afterward and spoke to me directly regarding the results of the scan and recommended treatment plan.
May 14, 2019
I have always loved the doctors and staff at Piedmont west. Kind, caring and courteous.
Apr 11, 2019
The staff was very efficient and caring. Irene Helms was thorough, kind, confident, assuring and very helpful providing excellent care.