Irene Helms, APRN, FNP-BC

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
114 Ratings
28 Comments

Photo of Irene HelmsBoard-Certified Family Nurse Practitioner, Certified DOT Examiner

EDUCATION

Masters of Science in Nursing: University of South Carolina, Columbia, SC
Bachelor of Science in Nursing: Queens University, Charlotte, NC
Associate Degree in Nursing: Central Piedmont Community College, Charlotte, NC

URGENT CARE SERVICES

  • Walk-in and same day appointments
  • Flu-like symptoms and colds
  • Respiratory and sinus infections
  • Sore throat and ear aches
  • Abdominal pain
  • Sprains, strains and lacerations
  • Sports, camp and school physicals

OCCUPATIONAL MEDICINE SERVICES

  • Employment physicals, including DOT physicals
  • Worker’s Compensation exams
  • On-site drug and alcohol testing

SPECIAL SERVICES

  • On-site laboratory
  • On-site x-ray

ARE YOU A NEW PATIENT?

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Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.8
Provider showed concern
4.9
Friendliness/courtesy of CP
4.8
CP spoke using clear language
4.8
Provider explained things clearly
4.7
Provider included you in decisions
4.8
Patients' confidence in CP
4.8
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Apr 12, 2020
I appreciated the measures taken upon entrance with regards to our health & safety.
Mar 26, 2020
Love Ms Irene, have seen her before. she is kind and understanding and listens to me the patient.
Mar 19, 2020
I have used this urgent care before & always things move quickly & in a professional manner. There was a lot of people in & out the day that I went, which slowed time waiting down.
Mar 19, 2020
I think this is the first time that I had the NP. I was so pleased with her. As I rated her above, she made me feel so at ease. Just about everyone who goes to a doctor is nervous, so was I but she ease my fears.
Dec 10, 2019
I did not have an appointment, I was a walk in and I was taken to a room inside of 10 minutes, very short wait time, but it was not busy that day.
Dec 10, 2019
My care provider was a NP, she seems to be on top of her game.
Nov 10, 2019
mrs. Helms was very thorough and professional.
Oct 24, 2019
Irene was very warm and very down to earth and made things happen.
Oct 10, 2019
although very sick they answered all my questions and make sure I receive the best treatment possible I was very satisfied
Oct 10, 2019
I will always go back and request dr. Irene Helns if possible.
Oct 10, 2019
the entire experience was very well
Oct 10, 2019
doctor answered all my questions to my satisfaction
Oct 10, 2019
Piedmont Urgent Care is always my first choice
Oct 10, 2019
I'm totally confident in their service and their responsibilities
Oct 3, 2019
*Ms. Helms saw me twice as I was very sick. She is kind and knowledgeable. I would request to see her again.
Sep 26, 2019
had a very good experience
Sep 22, 2019
good. quick visit for urgent care !
Sep 22, 2019
very good and friendly
Aug 28, 2019
very fast and pleasant experience.
Aug 18, 2019
We were given special attention as soon as we entered the reception area.
Aug 18, 2019
Both the NP and the doctor were thorough and easily understood in the explanations and recommendations.
Aug 18, 2019
The receptionist was very helpful in my completion of the questionnaires and updating of the required forms.
Aug 18, 2019
It's a comfort to know that in time-sensitive situations we have this urgent care facility available for our use.
Aug 8, 2019
Irene is fabulous. Very concerned attentive to what I was describing. Very comforting
Aug 6, 2019
I was able to get in on very short notice. It was critical I had my DOT exam as mine was expiring in a day.
Aug 6, 2019
Whole process complete in about an hour.
Aug 6, 2019
She asked questions about my questionnaire then listened as I explained the issues, most doctors today have a 3 second attention span when listening.
Jul 18, 2019
Very good experience.