Irene Helms, APRN, FNP-BC

Patient Satisfaction Survey

Overall Satisfaction
4.7 out of 5
152 Ratings
9 Comments

Photo of Irene HelmsBoard-Certified Family Nurse Practitioner, Certified DOT Examiner

EDUCATION

Masters of Science in Nursing: University of South Carolina, Columbia, SC
Bachelor of Science in Nursing: Queens University, Charlotte, NC
Associate Degree in Nursing: Central Piedmont Community College, Charlotte, NC

URGENT CARE SERVICES

  • Walk-in and same day appointments
  • Flu-like symptoms and colds
  • Respiratory and sinus infections
  • Sore throat and ear aches
  • Abdominal pain
  • Sprains, strains and lacerations
  • Sports, camp and school physicals

OCCUPATIONAL MEDICINE SERVICES

  • Employment physicals, including DOT physicals
  • Worker’s Compensation exams
  • On-site drug and alcohol testing

SPECIAL SERVICES

  • On-site laboratory
  • On-site x-ray

ARE YOU A NEW PATIENT?

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Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.8
Friendliness/courtesy of Care provider
4.6
Likelihood of recommending Care provider
4.7
Care provider efforts to include in decisions
4.6
Care provider explanations of prob/condition
4.7
Care provider concern for questions/worries
4.6
Patients' confidence in Care provider
4.7
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Jul 18, 2019
Very good experience.
Jun 3, 2019
I had no appointment ...I needed wound treatment ASAP and was there for "urgent" care...I waited no longer than 30 min. and was seen by the doctor promptly...A very good experience!
Jun 3, 2019
Very good experience...very personable and professional help for my ailment
May 20, 2019
I am grateful that she recognized the urgency of my condition and quickly ordered urgent imaging to identify the issue. She followed-up with me immediately afterward and spoke to me directly regarding the results of the scan and recommended treatment plan.
May 14, 2019
I have always loved the doctors and staff at Piedmont west. Kind, caring and courteous.
Apr 11, 2019
The staff was very efficient and caring. Irene Helms was thorough, kind, confident, assuring and very helpful providing excellent care.
Mar 24, 2019
She was very caring and the treatment she gave me really helped.
Mar 20, 2019
Irene Helms,NP is always kind and caring & listens to me when I get to see her. I am always happy when she walks in the door when I go to Piedmont West Urgent Care & I get to see her.
Mar 6, 2019
I have been seen by Mrs. Helms many times. She's always friendly and concerned for me. Does what She can to get me to feeling better. She and Dr. Hayes are my favorite Drs here.