Irene Helms, APRN, FNP-BC

Patient Satisfaction Survey

Overall Satisfaction
4.7 out of 5
188 Ratings

Photo of Irene HelmsBoard-Certified Family Nurse Practitioner, Certified DOT Examiner


Masters of Science in Nursing: University of South Carolina, Columbia, SC
Bachelor of Science in Nursing: Queens University, Charlotte, NC
Associate Degree in Nursing: Central Piedmont Community College, Charlotte, NC


  • Walk-in and same day appointments
  • Flu-like symptoms and colds
  • Respiratory and sinus infections
  • Sore throat and ear aches
  • Abdominal pain
  • Sprains, strains and lacerations
  • Sports, camp and school physicals


  • Employment physicals, including DOT physicals
  • Worker’s Compensation exams
  • On-site drug and alcohol testing


  • On-site laboratory
  • On-site x-ray


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Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Provider showed concern
Friendliness/courtesy of CP
CP spoke using clear language
Provider explained things clearly
Provider included you in decisions
Patients' confidence in CP
Likelihood of recommending this provider


Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Oct 6, 2020
The care provider, Irene Helms NP, did not give me any instructions about the medication she ordered. I to read the information that came with it. Also her instructions to the Pharmacy did not specify how many days I was to use it.
Sep 22, 2020
Dr. Helms is the very best. She listens to patients and takes time to explain the medication she is prescribing for you.
Sep 22, 2020
So glad Piedmont West has good available hours. All personnel are very helpful and friendly.
Sep 22, 2020
Have never had a bad experience at Piedmont West Urgent Care.
Sep 8, 2020
I was very pleased with the entire visit...waiting area was extremely clean and also the exam room. Staff was very nice.
Sep 7, 2020
I felt very comfortable entering the building because of the precautions being taken
Sep 7, 2020
I came for a yearly CDL physical without all the information needed(C-Pap download) and the doctor explained throughly what was needed and steered me in the right direction to obtain it. very grateful for the help.
Sep 7, 2020
very good system for moving patients safely through the health care process
Aug 20, 2020
Everyone was Excellent and set my mind at ease, bc I was a wreck when I got there crying ,scared, They all took time to comfort me and lift my spirits, I'm Thankful for all they do:)
Aug 20, 2020
They took time to answer all my questions and concerns and done great job and really care about us patients bc I and others when we come there were scared and they help you relax and comfort you....
Aug 6, 2020
probably one of the best experiences I've had in this type setting.
Aug 2, 2020
I was a walk in patient after a fall. Ms. Helms did an excellent job of assessing my condition and arranging my transfer to the Piedmont ER.
Jul 27, 2020
discussed how she wanted to treat infection. made me aware of side effects of strong antibiotics due to my sensitivity to others. discussed underlying health concerns. showed respect and compassion
Jul 17, 2020
So glad i got to see a female doctor!!!!!!! I will only go back to her!!!!! She was wonderful!!!!!!!!!