Irene Helms, APRN, FNP-BC

Patient Satisfaction Survey

Overall Satisfaction
4.7 out of 5
130 Ratings

Photo of Irene HelmsBoard-Certified Family Nurse Practitioner, Certified DOT Examiner


Masters of Science in Nursing: University of South Carolina, Columbia, SC
Bachelor of Science in Nursing: Queens University, Charlotte, NC
Associate Degree in Nursing: Central Piedmont Community College, Charlotte, NC


  • Walk-in and same day appointments
  • Flu-like symptoms and colds
  • Respiratory and sinus infections
  • Sore throat and ear aches
  • Abdominal pain
  • Sprains, strains and lacerations
  • Sports, camp and school physicals


  • Employment physicals, including DOT physicals
  • Worker’s Compensation exams
  • On-site drug and alcohol testing


  • On-site laboratory
  • On-site x-ray


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Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
Provider showed concern
Friendliness/courtesy of CP
CP spoke using clear language
Provider explained things clearly
Provider included you in decisions
Patients' confidence in CP
Likelihood of recommending this provider


Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Aug 20, 2020
Everyone was Excellent and set my mind at ease, bc I was a wreck when I got there crying ,scared, They all took time to comfort me and lift my spirits, I'm Thankful for all they do:)
Aug 20, 2020
They took time to answer all my questions and concerns and done great job and really care about us patients bc I and others when we come there were scared and they help you relax and comfort you....
Aug 6, 2020
probably one of the best experiences I've had in this type setting.
Aug 2, 2020
I was a walk in patient after a fall. Ms. Helms did an excellent job of assessing my condition and arranging my transfer to the Piedmont ER.
Jul 27, 2020
discussed how she wanted to treat infection. made me aware of side effects of strong antibiotics due to my sensitivity to others. discussed underlying health concerns. showed respect and compassion
Jul 17, 2020
So glad i got to see a female doctor!!!!!!! I will only go back to her!!!!! She was wonderful!!!!!!!!!
Jun 12, 2020
Irene Helms is the very best. I trust her completely. she cares, she listens, and she does everything in her power to help me.
Jun 6, 2020
this is one of the best experiences I've ever had
Apr 12, 2020
I appreciated the measures taken upon entrance with regards to our health & safety.
Mar 26, 2020
Love Ms Irene, have seen her before. she is kind and understanding and listens to me the patient.
Mar 19, 2020
I have used this urgent care before & always things move quickly & in a professional manner. There was a lot of people in & out the day that I went, which slowed time waiting down.
Mar 19, 2020
I think this is the first time that I had the NP. I was so pleased with her. As I rated her above, she made me feel so at ease. Just about everyone who goes to a doctor is nervous, so was I but she ease my fears.
Dec 10, 2019
I did not have an appointment, I was a walk in and I was taken to a room inside of 10 minutes, very short wait time, but it was not busy that day.
Dec 10, 2019
My care provider was a NP, she seems to be on top of her game.
Nov 10, 2019
mrs. Helms was very thorough and professional.
Oct 24, 2019
Irene was very warm and very down to earth and made things happen.